1. Overview
Opsnap provides an operational readiness platform focused on decision-making before work execution.
2. Data we collect
- Account data (name, email, company, role)
- Operational data (scenario interactions, decisions, scores)
- Site context (system type, equipment context)
- Usage analytics
3. How we use data
- Deliver scenarios
- Assign and track training
- Improve decision intelligence
- Generate readiness insights
4. What we do not do
- We do not control equipment
- We do not execute operational changes
- We do not sell customer data
5. Data ownership
- Customers own their data
- Opsnap processes data on their behalf
6. Data sharing
We share data only with trusted service providers who help us operate the product (for example hosting or analytics), or when required by law.
7. Data retention
- Data is retained as needed to deliver and improve the service
- Deletion is available on request, subject to legal obligations
8. Security
- Secure storage of information
- Role-based access where the product supports it
- HTTPS for data in transit
9. Operator transparency
Users can view their own scenario history, scores, and related account information through the product where those features are enabled.
10. Cookies and analytics
We use cookies and similar technologies, including product analytics, to understand usage and improve Opsnap.
11. Your rights
Depending on where you live, you may have rights to access, correct, or delete personal data. Contact us using the email below and we will respond within a reasonable time.
12. Contact
Questions about this policy or your data: privacy@opsnap.app